Smart Scheduling for Hotel and Hospitality
Portland Payroll helps hotel increase their bottom line with simplified scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they count on a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep an otherwise hectic operation running smoothly, Bayside faces workforce challenges that range from last-minute sick leave to schedule changes to unplanned overtime. With their reputation resting squarely on their ability to serve visitors with personal attention, workforce management is a principal concern at Bayside. Their ultimate goal; boost customer service without increasing labor costs.
Formidable Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that eliminated understaffing, could be adjusted on the fly, kept all parties apprised of scheduling changes, tracked data for DOL compliance, and made sure that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed reliable data to develop scheduling strategies that eliminated waste while maintaining a superior standard of service for their patrons.
Bayside needed a hotel employee scheduling solution that would meet scheduling objectives while providing greater flexibility for staff members and less busy work for managers.
Time and Attendance Made Easy With Portland Payroll
The Swipeclock Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows staff members to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature significantly reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has dramatically improved the scheduling process for Bayside managers and employees. It provides managers smart tools for uncomplicated, hassle-free scheduling and allows employees to take over many tasks previously done by supervisors. Bayside managers are amazed at how effortless it is to design, save, and modify recurring schedules.
SOLUTION — Swipeclock Workforce Management Suite
- TimeSimplicity for automated scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
Employees and management appreciate the automation and centralization of scheduling operations. Employees enter schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a supervisor has confirmed a schedule change, TimeSimplicity notifies the employee; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and elevated staff efficiency.
Employee hours are controlled with customized system warnings and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department manager scheduling accuracy.
Swipeclock Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, decrease labor costs, and maintain regulatory compliance.
Portland Payroll offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and organization.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our Portland Payroll ROI Calculator.
We can get you up and running with Swipeclock Workforce Management Suite in minutes. Contact us today to set up a demo.